• Any occurrence likely to give rise to a claim should be reported immediately to this office.
• Our Invoice and this report will provide you with brief details of the scope of the cover and deductible (s), if any, applying to particular policies.
• A completed Claim Form is generally required and should be completed as soon as possible after the event. Claim forms can be obtained by contacting us or simply download the relevant form from this page.
• Do not admit liability to a Third Party for loss or damage or injury. Merely inform them that the matter is being investigated.
• For small losses, Insurers will generally not appoint a Loss Adjuster. We suggest in these cases you obtain two repair and/or replacement quotations.
• You are permitted to undertake reasonable measures to protect damaged property against further losses or damage.
  
• Our office will advise you on the correct procedures to follow for all types of claims.
  

Please contact our office on 3807 2050 and ask for our Claims Officer to deal with any Retail claims or deal direct with your account Executive for any Commercial claim.